You design and implement Voice of Customer (VoC) programs using qualitative and quantitative methods such as surveys, interviews, focus groups and customer journey mapping, collaborating with external and internal to drive product development, corporate strategy and GTM. * You apply the Outcome-Driven Innovation (ODI) framework to identify and prioritize customer needs, to bring in innovation and new product development ideas in the organisation. * You extract and analyze customer data, generate insights, conduct workshops and present actionable recommendations to . * You engage and customer-side experts through structured workshops, discuss industry trends and review strategic initiatives to embed customer feedback into corporate strategy. * You develop and manage research tools and methodologies, reach out to key customers and opinion leaders and derive insights to strengthen ...
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