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- Frankfurt am Main
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- Wetzlar
- Dreieich
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- Gelnhausen
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240 Treffer für Customer Experience Jobs in Bad Nauheim im Umkreis von 30 km
Noch nichts dabei? Es gibt 191 weitere Jobs, die zu deiner Suche passen könnten
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Customer Journey Expert Onboarding-Prozesse – Savings & Investments (w/m/d)
Customer Journey Expert Onboarding-Prozesse – Savings & Investments (w/m/d)
ING Deutschland
Frankfurt am Main, Nürnberg
Und wenn es um die Customer Journey geht, möchtest Du die Reise vom ersten Kontakt bis zur erfolgreichen Eröffnung so reibungslos und angenehm wie möglich gestalten? * Bei Dir dreht sich alles um die kontinuierliche Weiterentwicklung unserer Customer Journey und damit um das bestmögliche Erlebnis für unsere Kund*innen. * Mit Product Strategy, IT, UX-Design und einem Netzwerk aus internen und externen Stakeholdern arbeitest Du eng zusammen und bringst neue Onboardingflows, Prozesse, Systeme und Produktspezifikationen mit klarem Fokus auf eine herausragende User Experience auf den Weg. * Mehrjährige Berufserfahrung in Onboarding-Prozessen und/oder der Gestaltung von End-to-End Customer Journeys
Und wenn es um die Customer Journey geht, möchtest Du die Reise vom ersten Kontakt bis zur erfolgreichen Eröffnung so reibungslos und angenehm wie möglich gestalten? * Bei Dir dreht sich alles um die kontinuierliche Weiterentwicklung unserer Customer Journey und damit um das bestmögliche Erlebnis für unsere Kund*innen. * Mit Product Strategy, IT, UX-Design und einem Netzwerk aus internen und externen Stakeholdern arbeitest Du eng zusammen und bringst neue Onboardingflows, Prozesse, Systeme und Produktspezifikationen mit klarem Fokus auf eine herausragende User Experience auf den Weg. * Mehrjährige Berufserfahrung in Onboarding-Prozessen und/oder der Gestaltung von End-to-End Customer Journeys
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(Senior) Consultant (all genders) Aviation Strategy
(Senior) Consultant (all genders) Aviation Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Professional experience in airline, airport or MRO management ideally in a consulting environment * Experience in strategy development and implementation for airlines or airports
Building on practical experience to re-organize airline or airport functions * Transforming airlines, airport and MRO organizations to constantly deliver high performance and customer centricity * Professional experience in airline, airport or MRO management ideally in a consulting environment * Experience in strategy development and implementation for airlines or airports
NEU
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Test Automation Engineer MS Dynamics 365 CRM (m/w/d)
Test Automation Engineer MS Dynamics 365 CRM (m/w/d)
AirPlus International GmbH
Neu-Isenburg bei Frankfurt am Main
Teilweise Home-Office
Anschreiben nicht erforderlich
Experience of Microsoft Dynamics 365 CRM business processes related to customer enrolment workflows, including lead qualification, data validation, case management and workflow automation - You are passionate about ensuring software quality and thrive on designing robust test frameworks while working in the area of MS Dynamics 365 CRM customer onboarding. go the extra mile for our customers and each other. * Working within a team focused on optimising MS Dynamics 365 CRM customer onboarding, streamlining enrolment workflows, and ensuring high‑quality data throughout the customer lifecycle * Extensive experience in quality assurance methods (ISTQB certification is an advantage) * Practical experience in the field of test automation, agile practices, DevOps and similar methods * Hands-on experience with Selenium and xUnit, as well as Cucumber with Groovy for behaviour-driven testing
Experience of Microsoft Dynamics 365 CRM business processes related to customer enrolment workflows, including lead qualification, data validation, case management and workflow automation - You are passionate about ensuring software quality and thrive on designing robust test frameworks while working in the area of MS Dynamics 365 CRM customer onboarding. go the extra mile for our customers and each other. * Working within a team focused on optimising MS Dynamics 365 CRM customer onboarding, streamlining enrolment workflows, and ensuring high‑quality data throughout the customer lifecycle * Extensive experience in quality assurance methods (ISTQB certification is an advantage) * Practical experience in the field of test automation, agile practices, DevOps and similar methods * Hands-on experience with Selenium and xUnit, as well as Cucumber with Groovy for behaviour-driven testing
(Senior) Consultant (all genders) Aerospace – OEM Strategy
(Senior) Consultant (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
Transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years professional experience in strategy consultancy or the international aerospace industry
NEU
Your reporting goes beyond reflecting the status quo, highlighting actionable levers to increase customer retention and generate additional business. * Collaboration is central to everything you do: you work independently with both internal and external (e.g. Finance, Customer Interaction, Service, Risk) and ensure alignment through clear guidelines, working methods, and processes. * Experience in product and pricing management, with a solid understanding of banking products and financial services, ideally in consumer lending and/or mortgage financing * Strong skills in MS Excel and PowerPoint, along with experience in analytical tools and programming languages such as SAS, Python, or R
Your reporting goes beyond reflecting the status quo, highlighting actionable levers to increase customer retention and generate additional business. * Collaboration is central to everything you do: you work independently with both internal and external (e.g. Finance, Customer Interaction, Service, Risk) and ensure alignment through clear guidelines, working methods, and processes. * Experience in product and pricing management, with a solid understanding of banking products and financial services, ideally in consumer lending and/or mortgage financing * Strong skills in MS Excel and PowerPoint, along with experience in analytical tools and programming languages such as SAS, Python, or R
Strategic Account Manager (m/f/d)
Strategic Account Manager (m/f/d)
AirPlus International GmbH
Neu-Isenburg bei Frankfurt am Main
Teilweise Home-Office
Anschreiben nicht erforderlich
Experience in building and executing strategic account plans aligned to customer and business goals * Ability to build long-term, trust-based relationships with senior - The dynamic team which is responsible for the largest customer portfolio of AirPlus. go the extra mile for our customers and each other. Negotiate commercial terms to balance customer value with business profitability * 5+ years of experience in account management, strategic sales, or client relationship roles * Experience managing enterprise or high-value accounts with complex stakeholder environments * Strong listening skills with the ability to identify customer pain points and tailor solutions * Experience delivering high-impact QBRs, executive briefings, and strategic reviews
Experience in building and executing strategic account plans aligned to customer and business goals * Ability to build long-term, trust-based relationships with senior - The dynamic team which is responsible for the largest customer portfolio of AirPlus. go the extra mile for our customers and each other. Negotiate commercial terms to balance customer value with business profitability * 5+ years of experience in account management, strategic sales, or client relationship roles * Experience managing enterprise or high-value accounts with complex stakeholder environments * Strong listening skills with the ability to identify customer pain points and tailor solutions * Experience delivering high-impact QBRs, executive briefings, and strategic reviews
Strategic Account Manager (m/f/d)
Strategic Account Manager (m/f/d)
AirPlus International GmbH
Neu-Isenburg bei Frankfurt am Main
Teilweise Home-Office
Anschreiben nicht erforderlich
Experience in building and executing strategic account plans aligned to customer and business goals * Ability to build long-term, trust-based relationships with senior - The dynamic team which is responsible for the largest customer portfolio of AirPlus. go the extra mile for our customers and each other. Negotiate commercial terms to balance customer value with business profitability * 5+ years of experience in account management, strategic sales, or client relationship roles * Experience managing enterprise or high-value accounts with complex stakeholder environments * Strong listening skills with the ability to identify customer pain points and tailor solutions * Experience delivering high-impact QBRs, executive briefings, and strategic reviews
Experience in building and executing strategic account plans aligned to customer and business goals * Ability to build long-term, trust-based relationships with senior - The dynamic team which is responsible for the largest customer portfolio of AirPlus. go the extra mile for our customers and each other. Negotiate commercial terms to balance customer value with business profitability * 5+ years of experience in account management, strategic sales, or client relationship roles * Experience managing enterprise or high-value accounts with complex stakeholder environments * Strong listening skills with the ability to identify customer pain points and tailor solutions * Experience delivering high-impact QBRs, executive briefings, and strategic reviews
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Project Site Manager - industrial/electrical/data center(m/w/d)
Project Site Manager - industrial/electrical/data center(m/w/d)
Eaton Corporation
Frankfurt am Main, Stuttgart, Karlsruhe, Hamburg, Hanover
Be on site as per customer schedule each workday. * Knowledge and experience with Health and Safety and Quality Management on construction site * Experience in power distribution construction site, * Experience of executing delivery projects, electrical work and field service & commissioning work
Be on site as per customer schedule each workday. * Knowledge and experience with Health and Safety and Quality Management on construction site * Experience in power distribution construction site, * Experience of executing delivery projects, electrical work and field service & commissioning work
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Principal Consultant (f/m/d) Business Data Strategy & Advisory - Data Architect (f/m/d)
Principal Consultant (f/m/d) Business Data Strategy & Advisory - Data Architect (f/m/d)
SAP SE
Eschborn, DE, 65760
Experienced data & analytics transformation Leader: Several years of experience in Data & Analytics architecture and business transformation, with a track record of inspiring customers, driving collaboration, and delivering high-impact solutions. Customer-centric and Change-Oriented: Strong focus on customer success and extensive experience leading large-scale transformations. Innovation & AI Expertise: Experience integrating AI and emerging technologies to drive transformation goals and enhance customer adoption. The Business Data Platforms & Strategy team is a high-performing group of data and transformation experts dedicated to delivering SAP's most innovative frameworks and solutions to customers across the region of MEE. Our team sits at the intersection of business strategy, technology, and customer success—driving SAP's vision for the future of data and analytics.
Experienced data & analytics transformation Leader: Several years of experience in Data & Analytics architecture and business transformation, with a track record of inspiring customers, driving collaboration, and delivering high-impact solutions. Customer-centric and Change-Oriented: Strong focus on customer success and extensive experience leading large-scale transformations. Innovation & AI Expertise: Experience integrating AI and emerging technologies to drive transformation goals and enhance customer adoption. The Business Data Platforms & Strategy team is a high-performing group of data and transformation experts dedicated to delivering SAP's most innovative frameworks and solutions to customers across the region of MEE. Our team sits at the intersection of business strategy, technology, and customer success—driving SAP's vision for the future of data and analytics.
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You operate confidently in an international project environment, play a major role in higher-level IT projects and their implementation (e.g., SAP/R3, S4/HANA) and professionally support your internal customers. * Experience and Knowledge: extended process know-how in the area of controlling, consulting and - application knowledge in the area of SAP ERP/R3 and S4/Hana for the FI-, Co-modules as well as optimally in adjacent process areas, experience in the recording of process requirements and process chains, many years of experience in the application of project management methods (PEP and agile) as well as in project implementations, very good moderation, communication and documentation skills
You operate confidently in an international project environment, play a major role in higher-level IT projects and their implementation (e.g., SAP/R3, S4/HANA) and professionally support your internal customers. * Experience and Knowledge: extended process know-how in the area of controlling, consulting and - application knowledge in the area of SAP ERP/R3 and S4/Hana for the FI-, Co-modules as well as optimally in adjacent process areas, experience in the recording of process requirements and process chains, many years of experience in the application of project management methods (PEP and agile) as well as in project implementations, very good moderation, communication and documentation skills
You operate confidently in an international project environment, play a major role in higher-level IT projects and their implementation (e.g., SAP/R3, S4/HANA) and professionally support your internal customers. * Experience and Knowledge: extended process know-how in the area of controlling, consulting and application knowledge in the area of SAP ERP/R3 and S4/Hana for the CO-module as well as optimally in adjacent process areas, experience in the recording of process requirements and process chains, many years of experience in the application of project management methods (PEP and agile) as well as in project implementations, very good moderation, communication and documentation skills
You operate confidently in an international project environment, play a major role in higher-level IT projects and their implementation (e.g., SAP/R3, S4/HANA) and professionally support your internal customers. * Experience and Knowledge: extended process know-how in the area of controlling, consulting and application knowledge in the area of SAP ERP/R3 and S4/Hana for the CO-module as well as optimally in adjacent process areas, experience in the recording of process requirements and process chains, many years of experience in the application of project management methods (PEP and agile) as well as in project implementations, very good moderation, communication and documentation skills
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Several years of professional experience in a comparable portfolio position, familiarity with Export Credit Agencies (ECAs) is appreciated * Dynamic personality with entrepreneurial thinking and action, in tune with customers' needs
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Several years of professional experience in a comparable portfolio position, familiarity with Export Credit Agencies (ECAs) is appreciated * Dynamic personality with entrepreneurial thinking and action, in tune with customers' needs
(Senior) Manager (all genders) Aerospace – OEM Strategy
(Senior) Manager (all genders) Aerospace – OEM Strategy
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion
Inspiring, holistic and multiple project management, e.g. to transform functional perimeters and entire companies towards customer centric thinking and efficient end-to-end processes and organizations * Several years of professional experience in strategy consulting with a focus on aerospace — ideally supplemented by line or management experience in the international aerospace industry * Practical experience in project management — from defining objectives to team composition, task differentiation, and team leadership to success tracking and successful project completion
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Technical Support Engineer (f/m/d) - DC Charger & ESS
Technical Support Engineer (f/m/d) - DC Charger & ESS
Schneider Electric GmbH
Frankfurt am Main
Teilweise Home-Office
And you love being the go‑to technical expert who empowers customers, partners, and teams to succeed across Europe? IMPACT starts with us: To ensure optimal use of energy and resources, we provide our customers around the world with digital energy and automation solutions. o Assist front offices L2 support on topics relating to customers with product selection, configuration, and integration into their systems - o Collaborate with Engineering and product teams to relay customer feedback and field insights - o Experience with EV charging infrastructure, energy storage, and grid integration is an advantage - o Experience in designing and delivering technical training programs
And you love being the go‑to technical expert who empowers customers, partners, and teams to succeed across Europe? IMPACT starts with us: To ensure optimal use of energy and resources, we provide our customers around the world with digital energy and automation solutions. o Assist front offices L2 support on topics relating to customers with product selection, configuration, and integration into their systems - o Collaborate with Engineering and product teams to relay customer feedback and field insights - o Experience with EV charging infrastructure, energy storage, and grid integration is an advantage - o Experience in designing and delivering technical training programs
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Translate complex challenges into actionable, customer‑centric solutions. * Demonstrated experience in leading complex strategic consulting projects or working in a dedicated management consulting environment, ideally with some exposure to or interest in HR topics * Strong experience interacting with senior leadership, developing decision‑ready deliverables and facilitating executive‑level discussions
Translate complex challenges into actionable, customer‑centric solutions. * Demonstrated experience in leading complex strategic consulting projects or working in a dedicated management consulting environment, ideally with some exposure to or interest in HR topics * Strong experience interacting with senior leadership, developing decision‑ready deliverables and facilitating executive‑level discussions
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Consultant Salesforce (all genders)
Consultant Salesforce (all genders)
adesso SE
Berlin, München, Nürnberg, Stuttgart, Dresden, Frankfurt, Leipzig, Jena
Teilweise Home-Office
Anschreiben nicht erforderlich
Ganzheitliche Beratung: Du begleitest unsere Kunden bei der Gestaltung moderner Customer Journeys über die gesamte Plattform hinweg - von der ersten Idee bis zum Go-Live. * Plattform-Konfiguration: Du setzt Lösungen in Salesforce um und nutzt dabei das volle Potenzial der Salesforce Plattform - von Sales/Service über Experience und Marketing bis zu Industries.
Ganzheitliche Beratung: Du begleitest unsere Kunden bei der Gestaltung moderner Customer Journeys über die gesamte Plattform hinweg - von der ersten Idee bis zum Go-Live. * Plattform-Konfiguration: Du setzt Lösungen in Salesforce um und nutzt dabei das volle Potenzial der Salesforce Plattform - von Sales/Service über Experience und Marketing bis zu Industries.
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Fibre & civils works supervisor FTC - 3 years (m/w/d)
Fibre & civils works supervisor FTC - 3 years (m/w/d)
Colt Technology Services
Frankfurt
Teilweise Home-Office
We rely on a site manager who can coordinate complex on‑site installations, stay organized under pressure, and keep communication flowing between Colt, customers, and local authorities. * Deliver passive fiber‑optic infrastructure for network expansions and customer projects. * Coordinate with cities, communities, customers, suppliers, and all project stakeholders, balancing cost efficiency with customer needs. * Work closely with internal and external teams to ensure accurate and effective delivery of customer solutions. * Troubleshoot issues in passive fiber‑optic networks, including customer locations. * Strong customer and service orientation * Experience in handling local authorities for construction permit and RoW topics * First experience with programs such as Siebel, Ariba or SAP is a great advantage - Our global teams are full of ambitious, driven people, all working together towards one shared ...
We rely on a site manager who can coordinate complex on‑site installations, stay organized under pressure, and keep communication flowing between Colt, customers, and local authorities. * Deliver passive fiber‑optic infrastructure for network expansions and customer projects. * Coordinate with cities, communities, customers, suppliers, and all project stakeholders, balancing cost efficiency with customer needs. * Work closely with internal and external teams to ensure accurate and effective delivery of customer solutions. * Troubleshoot issues in passive fiber‑optic networks, including customer locations. * Strong customer and service orientation * Experience in handling local authorities for construction permit and RoW topics * First experience with programs such as Siebel, Ariba or SAP is a great advantage - Our global teams are full of ambitious, driven people, all working together towards one shared ...
Vice President Portfolio Management – Transport & Logistics Financing (f/m/x)
Vice President Portfolio Management – Transport & Logistics Financing (f/m/x)
ING Deutschland
Frankfurt am Main
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Extensive professional experience in portfolio management for aviation / shipping / rail financing
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Extensive professional experience in portfolio management for aviation / shipping / rail financing
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(Senior) Consultant (f/m/d) International Consulting - Industrial Goods & High Tech
(Senior) Consultant (f/m/d) International Consulting - Industrial Goods & High Tech
Horváth
Berlin, Düsseldorf, Frankfurt, Hamburg, München, Stuttgart
Teilweise Home-Office
From automation technology, mechanical and plant engineering, the metal and semiconductor industry and medical technology to the construction industry and aerospace, we support our customers in solving their current and future challenges. * Experience responsibility. You will also maintain personal contact with customers and further develop our customer relationships. * Hello team player: Friendly cooperation, an open exchange of knowledge and experience are just as important to you as they are to us. * Your expertise: You have (first) practical experience in management consulting or in a comparable function on client side in the manufacturing industry and are enthusiastic about topics such as Strategy & Innovation, Corporate Transformation, Organizational Development & Reorganization, Operational Excellence, Sales Management and/or Control topics.
From automation technology, mechanical and plant engineering, the metal and semiconductor industry and medical technology to the construction industry and aerospace, we support our customers in solving their current and future challenges. * Experience responsibility. You will also maintain personal contact with customers and further develop our customer relationships. * Hello team player: Friendly cooperation, an open exchange of knowledge and experience are just as important to you as they are to us. * Your expertise: You have (first) practical experience in management consulting or in a comparable function on client side in the manufacturing industry and are enthusiastic about topics such as Strategy & Innovation, Corporate Transformation, Organizational Development & Reorganization, Operational Excellence, Sales Management and/or Control topics.
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Several years of experience in Wholesale Banking, including the management of complex client relationships in international and multi-market environments, with a strong focus on value creation in Trade Solutions and Transaction Services * Self-driven and well-organised working style, with proven experience in prioritising tasks, taking ownership and performing effectively in a deadline-driven environment
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Several years of experience in Wholesale Banking, including the management of complex client relationships in international and multi-market environments, with a strong focus on value creation in Trade Solutions and Transaction Services * Self-driven and well-organised working style, with proven experience in prioritising tasks, taking ownership and performing effectively in a deadline-driven environment
Associate Portfolio Management – Project Finance Telecom, Media & Technology (f/m/x)
Associate Portfolio Management – Project Finance Telecom, Media & Technology (f/m/x)
ING Deutschland
Frankfurt am Main
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Multiple years of professional experience in an analyst / associate role in Wholesale Banking
Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. * Multiple years of professional experience in an analyst / associate role in Wholesale Banking
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You translate deep market, customer, and consumer insights into action, leveraging trends, competitive dynamics, and research to shape impactful regional marketing priorities and activations. * You lead the strategic planning and flawless delivery of high‑impact EMEA events that strengthen brand presence, customer engagement and regional visibility. * You bring 10+ years of progressive senior marketing leadership experience within Medical Aesthetics, Pharmaceuticals, Medical Devices, Dermocosmetics, Beauty/Cosmetics or FMCG, with a proven track record at regional or multi market level.
You translate deep market, customer, and consumer insights into action, leveraging trends, competitive dynamics, and research to shape impactful regional marketing priorities and activations. * You lead the strategic planning and flawless delivery of high‑impact EMEA events that strengthen brand presence, customer engagement and regional visibility. * You bring 10+ years of progressive senior marketing leadership experience within Medical Aesthetics, Pharmaceuticals, Medical Devices, Dermocosmetics, Beauty/Cosmetics or FMCG, with a proven track record at regional or multi market level.
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With over 40 years of industry experience, the company partners with leading pharmaceutical organizations to provide innovative cold chain solutions, supported by advanced shipment monitoring and a robust global network. A strong focus on sustainability is reflected in science-based targets aimed at reducing emissions across both its own operations and those of its customers. The overall responsibility of this role is to maintain and further develop the Quality Management System (QMS) in line with applicable company standards, regulatory and accreditation requirements (e.g. ISO 9001), and customer expectations. * Minimum of 2 years' experience in a production, QA, or QC environment within a highly regulated industry. * Hands-on experience with electronic Quality Management Systems (eQMS). * Experience with CEIV and GDP guidelines is considered an advantage.
With over 40 years of industry experience, the company partners with leading pharmaceutical organizations to provide innovative cold chain solutions, supported by advanced shipment monitoring and a robust global network. A strong focus on sustainability is reflected in science-based targets aimed at reducing emissions across both its own operations and those of its customers. The overall responsibility of this role is to maintain and further develop the Quality Management System (QMS) in line with applicable company standards, regulatory and accreditation requirements (e.g. ISO 9001), and customer expectations. * Minimum of 2 years' experience in a production, QA, or QC environment within a highly regulated industry. * Hands-on experience with electronic Quality Management Systems (eQMS). * Experience with CEIV and GDP guidelines is considered an advantage.
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Prior experience as an assistant, or in an administrative and/or customer service role - Skills Experience We Are Looking For
Prior experience as an assistant, or in an administrative and/or customer service role - Skills Experience We Are Looking For
IT-Consultant Conversational AI (all genders)
IT-Consultant Conversational AI (all genders)
adesso SE
Aachen, Bonn, Dortmund, Düsseldorf, Essen, Frankfurt, Hannover, Köln, Münster, Paderborn, Siegen
Teilweise Home-Office
Anschreiben nicht erforderlich
Prozess- & Strategieberatung: Du berätst unsere Kunden zu ihren Customer-Service-Prozessen, identifizierst Automatisierungspotenziale und entwickelst Strategien, wie AI Agents KPIs (wie AHT oder CSAT) messbar verbessern können. * Customer Service Expertise: Du hast idealerweise 3 Jahre Erfahrung im Umfeld von Kundenservice, Contact Centern oder CRM-Systemen und verstehst, wie Service-Teams arbeiten und welche Probleme sie lösen müssen. * Sprachgefühl & Design: Du beherrschst Deutsch und Englisch auf hohem Niveau und hast Spaß am Schreiben von Dialogen, die nicht wie ein Computer klingen, sondern eine positive User Experience schaffen.
Prozess- & Strategieberatung: Du berätst unsere Kunden zu ihren Customer-Service-Prozessen, identifizierst Automatisierungspotenziale und entwickelst Strategien, wie AI Agents KPIs (wie AHT oder CSAT) messbar verbessern können. * Customer Service Expertise: Du hast idealerweise 3 Jahre Erfahrung im Umfeld von Kundenservice, Contact Centern oder CRM-Systemen und verstehst, wie Service-Teams arbeiten und welche Probleme sie lösen müssen. * Sprachgefühl & Design: Du beherrschst Deutsch und Englisch auf hohem Niveau und hast Spaß am Schreiben von Dialogen, die nicht wie ein Computer klingen, sondern eine positive User Experience schaffen.
Beliebte Jobs
Standorte
- Frankfurt am Main
- Wiesbaden
- Offenbach
- Hanau
- Bad Homburg vor der Höhe
- Eschborn
- Neu-Isenburg
- Limburg an der Lahn
- Wetzlar
- Dreieich
- Alzenau in Unterfranken
- Bad Vilbel
- Oberursel
- Gelnhausen
- Mörfelden-Walldorf
- Weilburg
- Sulzbach, Hessen
- Egelsbach
- Bad Camberg
- Niederdorfelden
- Europa
- Westliches Europa
- Westdeutschland
- Süddeutschland
- Nordrhein-Westfalen
- Südwestdeutschland
- Bayern
- Rheinland
- Hessen
- Rhein-Main-Gebiet
- Taunus
- Vogelsberg