Owns the account strategy, orchestrates cross-functional resources, provides strong oversight of all elements of engagement with the goal of improving end-to-end customer experience across all touchpoints. * Ensure compliance in customer engagement, coordinates tendering processes, discount frameworks, and protects profitability while maintaining strong customer relationships. * Strong ability to understand customer needs, deliver customer-centric solutions, and enhance satisfaction through proactive engagement * Support the country's LT in the development and execution of multi-year strategic account plans tailored to customer needs; co-creating solutions and value propositions that elevate customer relationships. * Engage and coordinate with cross-functional teams (Marketing, Medical Affairs, Customer Service, Bids & Tenders, Finance, HR, Legal, etc.) demonstrating a ...
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