As a Global Process Manager, you will drive the continuous development and global alignment of tesa's Lead Management processes with a strong focus on customer-centricity, efficiency, automation and scalability. In this role, you will ensure that management, CRM-related workflows, and pipeline processes are consistently adopted, and continuously improved across regions and business units. * Take ownership of global Lead & Pipeline Management processes with a focus on CRM-related workflows and continuous process maturation * Collaborate closely with Marketing, Sales, regional stakeholders, and digital/IT teams to align business requirements with system capabilities and AI automation particularly within MS Dynamics Customer Insights CRM * Strong expertise in MS Dynamics Customer Insights CRM and related Marketing & Sales process landscapes
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