Troubleshooting of computer systems, including hardware and software, messaging, network, printers, telephony, peripherals, and accessories. * Configuration, deployment, and maintenance of PC hardware, Microsoft operating systems, and software. Recording incidents and requests in ticketing systems. * Support for global and local applications, participation in application deployment, testing, and validation. * Knowledge of information systems, typically acquired through a bachelor's degree in Information Systems or a related field. * Ensure that standard operating procedures are kept up to date to reflect changes in workflows and perform validation activities as required. * knowledge of working with local or cloud-based backup systems.
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