Address and resolve client issues promptly, ensuring timely internal and external follow-up to meet customer needs and support overall revenue growth. * Build and maintain strong, long-lasting client relationships, serving as the main liaison between clients and internal teams; travel regularly to top customers. * Understand client needs and objectives, tailor value‑based solutions, and develop a deep knowledge of HBK's solutions, technologies, and market applications. * Coordinate contract negotiations and renewals in collaboration with legal, finance, applications engineers, and technical support teams, ensuring top-notch customer support. * Provide input on current and future market needs to support the product roadmap.
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