Have in depth knowledge of customers, understand their needs and have strong knowledge of the business, products and processes. * Be the voice of the customer, working with CXD, focussed on continuous improvement not just within Customer Experience but the wider business, to ensure our processes and way of working are as efficient and customer centric as they can be. To be successful in this role, you should be a proactive problem-solver with a passion for people development and a "customer-first" mindset. You will need the ability to thrive in a fast-paced environment, using your strong interpersonal skills to build relationships across the business and drive efficiency through accountability and structured organization. * A structured and proactive approach to work, with excellent time management skills and the ability to stay efficient in a fast-changing environment.
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