Own solution architecture & design for Matrix42 ESM implementations, including target architecture, solution blueprint, and decision rationale. * Lead architectural workshops (requirements, target operating model, integration landscape, security/roles, governance), align stakeholders, and drive configuration, customization, design and implementation decisions. * Provide process & tool advisory (incl. ITIL-oriented process design) to align Matrix42 capabilities with customer operating models. * Implement and configure customer environments in line with the agreed solution design and Matrix42 best practices. * Design and review integration architectures (API-based integrations, identity and access, data flows, CMDB/asset landscape, reporting). * Proven experience in Matrix42 ESM (preferred) or comparable ESM/ITSM platforms, including solution design and implementation governance.
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