We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. * Define integration concepts with CRM systems (especially MS Dynamics 365) * Support RFPs, proposals, estimations and solution presentations * Experience in integration contact center platforms with surrounding systems (e.g. CRM, 3rd party AI, IAM, etc.)
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