Support in the introduction of new software tools and IT training initiatives - As part of the global IT team, you will participate in regular global and local meetings and work with various departments to support the sustainable, long-term growth of YOGI TEA in Europe. * Responding to internal inquiries regarding IT support issues (help desk, first-level support) in German and English * Analyzing, finding solutions for, and implementing solutions to hardware and software problems on site or remotely * Coordinating and performing installation and maintenance of hardware and software (e.g., provision of Windows-based laptops, performing Windows upgrades) * Providing support for setting up peripheral devices (e.g., printers, webcams, mobile devices) * Documentation of equipment inventory and support in tracking hardware assignments * Initial professional experience in IT support or system administration
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