As a Senior Salesforce Service Cloud Specialist, you provide critical technical leadership and subject matter expertise to the Product Owner for Sales/CRM, with deep expertise in Salesforce Service Cloud and the Contact to Closure (C2C) process. You will translate complex service requirements into a technical roadmap, design and implement best-in-class Service Cloud solutions, and expose service data and functionality via APIs to power our headless architecture — with high technical visibility and real ownership of the end-to-end service stack. * Serve as the technical lead and go-to expert for Salesforce Service Cloud across the organization * Analyze and translate complex service-related business needs into a detailed technical roadmap and backlog * Design, build, and configure robust and scalable solutions within Salesforce Service Cloud (case management, ...
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