At Sysmex Europe, we're seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. * Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution - You'll own SLAs, performance, team training, and workforce planning—driving exceptional user experience across multiple locations in EMEA. * Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams You are a great fit if you bring hands-on technical expertise, a structured and service-oriented mindset, and the ability to coordinate onsite IT operations across multiple locations. * 5+ years in IT support, with at least 2-year leading field or onsite teams
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