Act as subject matter experts and trusted advisors on internal service delivery, ITSM, HR/People Ops support, and cross-functional employee workflows * Support customers with expansion of additional ES use cases and internal service functions. * Partner with CX Enablement and CX Programs to ensure Core CSMs, Services, and internal teams have the knowledge, playbooks, and collateral to support ES customers effectively. * Support Quarterly Business Reviews or value sessions to demonstrate adoption progress and outcomes tied to ES use cases. * 7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS * Strong understanding of internal service delivery models (IT, HR, Finance, Operations, and Experience teams)
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