Lead innovation in customer experience, identifying new tools, technologies, and creative approaches that elevate engagement and reinforce SoundCloud's position as the world's leading artist-first platform. * Expertise in Help Desk and CRM ecosystems (e.g., Zendesk, Freshdesk, Salesforce), with a focus on workflow optimization, automation, and service innovation. * Data-driven leader skilled in setting KPIs, leading business reviews, and translating analytics into actionable insights that inform product, marketing, and operational decisions. * Inspirational and inclusive people leader with experience managing diverse, global teams-fostering collaboration, accountability, and professional growth.
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