As our HR Operations Manager, you will lead and develop a team of four, set priorities, and ensure high-quality, compliant HR service delivery. Together with the Head of People Services, you shape the strategic direction of the HR Operations agenda in line with our organizational vision, business priorities, and BCG Global requirements. As the first escalation point for complex HR cases - including complex terminations and sensitive employee relations matters - you provide expert guidance and foster a culture of accountability, collaboration and service excellence. You oversee and continuously improve HR processes across the employee lifecycle, ensuring adherence to labor legislation, GDPR, and internal policies. Leveraging systems and data to empower HR. You act as a key stakeholder for HR systems, particularly Workday, ensuring efficient process flows and accurate d
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