Build and optimize the CS tech stack (CRM, support tooling, product analytics) and ensure reliable data flows across systems. * Implement automation across the customer lifecycle — onboarding, health monitoring, support triage, and renewal signals. * Lead strategic customer conversations, including QBRs and executive workshops focused on measurable business outcomes. * Hands-on experience with CS and support tooling (e.g., HubSpot, Zendesk) and a strong appetite for integrating and optimizing these platforms. * Excellent communication, presentation, and stakeholder management skills - you can run a polished executive QBR and jump into a workflow automation project in the same afternoon.
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