Working towards our customers' success and our companies' success we look for a the Customer Success Manager dedicated to maximising profitable customer relationships by reducing churn and growing recurring revenue. As a results-oriented Customer Success Manager, you act strategically and growth-focused and are in regular exchange with our B2B customers in banking and insurance in the post-sales life cycle. As Customer Success Manager you act as a between service and sales, incorporating product expertise and customer feedback dedicated to ensure our clients are getting the most out of our platform service. Customer Success Managers create policies and procedures that optimise the customer experience. Essentially, as a Customer Success Manager you analyse the goals of the B2B customer and our own company, map out the steps to achieve these goals, ...
mehr