For our Industrial Process (IP) value center, we are looking for a Supervisor (m/f/d), IT Enterprise Infrastructure Services to provide hands-on leadership in executing the programs, projects, and day-to-day operational responsibilities in delivery of end user support and infrastructure services for ITT's Industrial Process (IP) value center. * Maintain visibility in incidents, tasks, and requests trends, using KPIs and relevant tools (ServiceNow or any other incident management tool) and continuously improve service delivery. * Deliver relevant IT projects, ensuring timely and cost-effective delivery of system upgrades, migrations, and installations. * Manage relationships, negotiate contracts, and oversee service level agreements to ensure high-quality service delivery.
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