ABOUT THE TEAMCustomer Services and Delivery (CS&D) drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. The strength of our Centers of Expertise (CoE), as part of CS&D, is to analyze customer solutions with 360° view with service delivery teams combining experts for all relevant software components including application, database and technology, as well as engaging a strong backoffice support. * Delivery of remote and onsite services together with our experts for global customers with focus on system optimization, conceptual planning as well as empowering the customers with newest best practice knowledge. * Being a team lead for service delivery teams and escalation teams. * Practical experience in managing customers, SAP implementation projects, service deliveries and/or project management.
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