Define, track and report on key operational metrics (KPIs/ SLAs) to ensure alignment with company objectives, proactively reviewing data and performance insights * Partner cross-functionally with Ops, Product, Tech, Data, Finance, Compliance and Risk and other teams to align process improvement strategies with company goals. * Minimum 5 years of experience in fast-paced environments in Strategy & Operations, Consulting, corporate strategy roles * Project management experience, particularly in cross-functional teams with Product, Tech, or Customer Support Operations. * Excellent stakeholder management, communication, and problem-solving abilities.
mehr