Active use of LLMs and AI-driven analytics to detect patterns in support, incident, and telemetry data, surface anomalies, and enable natural-language access to operational datasets * Several years of hands-on experience in data engineering, analytics engineering, or data intelligence, with a clear focus on scalable data models, ETL/ELT processes, and production-grade data architectures * Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven analytics for pattern detection, anomaly detection, and data-driven decision support - In this role, you build and operate the analytical data foundation for our functions – Support, Service Delivery, and Group IT – across the entire customer journey. You don't just coordinate, but personally model, integrate, and deliver data from raw sources all the way to decision-relevant insights.
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