As our Customer Service Manager, you will play a key role in creating exceptional customer experiences while leading and developing a motivated customer service team. Do you get energy from helping people grow, improving customer experiences, and building high-performing teams? Are you looking for a role where you can truly make a difference and have the freedom to shape the customer journey? You'll have the opportunity to influence strategy, drive improvements, and make a visible impact on both customer satisfaction and business success. Customer Service Management (60%) •Lead and manage the customer service team to ensure exceptional customer experiences. •Develop and implement customer service policies, procedures, and quality standards. •Monitor customer satisfaction, analyze feedback, and identify opportunities for improvement.
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