Lead the global Customer Experience (CX) organization across all business units, brands, functions, and regions * Drive customer-centric transformation from initial attraction through to retention, loyalty, and customer value generation * Establish a unified data and technology foundation for digital customer engagement, personalization, and GenAI-readiness - o 10+ years of experience in customer experience, digital marketing, sales, or service in a B2B environment - o Expertise in customer journey management, touchpoint orchestration, and CX performance metrics (e.g., NPS, CLV, CAC) o In-depth knowledge of digital customer platforms, marketing automation, and data-driven decision making
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