We are looking for a Customer Excellence Director (all genders) to lead our affiliate-wide Customer Excellence agenda and help shape the future of commercial performance, customer experience, and operational effectiveness. You will act as a strategic to the and the Affiliate Management Team. * Meeting & Event Management and Support * Customer Engagement * Partner with the and Affiliate Management Team to turn priorities into action * Lead affiliate business planning and performance management across Plan, LRP, S&OP, brand planning, KPI frameworks, and incentive models * Lead the five Customer Excellence pillars with clear priorities and measurable impact * Adapt the International Customer Excellence operating model for Germany Customer excellence and digital enablement * Drive adoption of CRM, SFE, dashboards, and digital engagement tools
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