This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences . * Manage all contract renewals and updates across IDnow's global customer portfolio, * Ensure renewal discussions are initiated well in advance of contract expiry dates, * Handle contract modifications, including adding new service providers and updating terms, * Proven experience in contract management, renewals, or customer success roles, * Proficiency in CRM systems and contract management tools,
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