As a key commercial contact for enterprise and retail clients, the Client Success Manager (m/f/d) holds overall responsibility and accountability for client accounts throughout their entire lifecycle with our company. * Oversee provisioning activities and the end-to-end delivery process for products and services sold to assigned clients. * Prepare and conduct regular client service meetings, audits, and satisfaction surveys, and track Voice of the Client, workload, service issues, and complaints, acting as the first point of contact for complaints and escalations. * Several years' experience in sales, business relationship management, service management, or client success management within a technical services company (e.g., data centre services, telecommunications, or similar). * Exceptional client service mentality. We offer local-to-global data center expertise, aligned with our connected platform of ...
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