We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. * Carry the voice of the customer in collaboration with others, turning complaints insights into concrete actions that improve the quality of services delivered to our customers * Partner with cross-functional stakeholders (Product, Compliance, Legal, Customer Service, Outsourcing Partners, etc.) to ensure smooth execution and alignment of complaints-related initiatives, including readiness for new product launches and regulatory changes * Experience in banking operations, complaints management, customer service, or a related function with exposure to project management, risk, ...
mehr