A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. * Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation. * Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly. * Comfortability with navigating change. * Project management expertise, including planning and executing strategic initiatives. * Experience with risk management, account retention, and renewal strategies. * Experience as a Senior CSM, Senior Account
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