Provide feedback to product management about product enhancements that can address customer needs and drive additional business value - 8+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, Customer Service Management, CRM, or Customer Engagement industry - Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, , and professional services - Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence - Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. for ass
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