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373 Treffer für Call Center Management Jobs in Berlin im Umkreis von 30 km
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Schnelle Bewerbung
On the current journey of Vattenfall towards S/4 HANA our SAP Basis Team is responsible for the management of an international technical SAP system landscape running in the cloud as well as on premise. * Lead the management of Vattenfall's international SAP system landscape, including both cloud and on-premise environments * Oversee HANA database administration and user authentication/security access management * Deep understanding of data-center infrastructure, including hardware and software (operating systems/UNIX and Linux) * Participate in and potentially lead on-call duty rotation
On the current journey of Vattenfall towards S/4 HANA our SAP Basis Team is responsible for the management of an international technical SAP system landscape running in the cloud as well as on premise. * Lead the management of Vattenfall's international SAP system landscape, including both cloud and on-premise environments * Oversee HANA database administration and user authentication/security access management * Deep understanding of data-center infrastructure, including hardware and software (operating systems/UNIX and Linux) * Participate in and potentially lead on-call duty rotation
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Schnelle Bewerbung
German is required for Call Center interactions. * Drive process improvements and ship automations: Audit processes across Product, Sales, Account Management and Support. * Prior internship at a leading technology company, management consultancy, investment bank, or similar fast-paced environment is a plus.
German is required for Call Center interactions. * Drive process improvements and ship automations: Audit processes across Product, Sales, Account Management and Support. * Prior internship at a leading technology company, management consultancy, investment bank, or similar fast-paced environment is a plus.
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Senior Contact Center Solution Architect / Pre-Sales Lead (m/f/d) - Tieto Tech Consulting
Senior Contact Center Solution Architect / Pre-Sales Lead (m/f/d) - Tieto Tech Consulting
Tieto Germany GmbH
Regensburg, Berlin, Linz, Wien, Graz
Teilweise Home-Office
Schnelle Bewerbung
We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. * Act as the in pre-sales engagements for contact center projects * IVR / call flows / routing logic * Act as a trusted for customers in service and contact center modernization initiatives * Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect * Dynamics 365 Contact Center
We are looking for a Senior Contact Center Solution Architect with strong pre-sales experience and affinity to support complex customer engagements around enterprise-grade contact center platforms. In this role, your focus is the design, positioning, pre-sale support and technical shaping of modern contact center solutions. You will work closely with sales, delivery teams, and customers to design scalable, integrated, and operationally sound customer service platforms based on Genesys, Novomind and Microsoft Dynamics 365 Contact Center. * Act as the in pre-sales engagements for contact center projects * IVR / call flows / routing logic * Act as a trusted for customers in service and contact center modernization initiatives * Several years of experience as Contact Center Solution Architect, Technical Consultant or Pre-Sales Architect * Dynamics 365 Contact Center
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KWS Berlin GmbH is seeking an experienced HR Analytics Expert in HR Systems and Data Management (m/f/d) to join our Global Hub Systems & Data Management team. * Collaboration & Stakeholder Management: Partner with HR Business Partners, Hubs, Global Business Operations, Finance, and IT. Act as a trusted to management on HR data trends. * HRIS & Data Management: Contribute expert knowledge in mass data processing and HRIS concept creation. * Academic degree in HR, Business Analytics, Data Science, Organizational Management, or related field. * Professional experience in HR Analytics, data management, or business intelligence. * Strong knowledge of project management, data governance, and GDPR compliance. * Excellent communication and stakeholder management skills.
KWS Berlin GmbH is seeking an experienced HR Analytics Expert in HR Systems and Data Management (m/f/d) to join our Global Hub Systems & Data Management team. * Collaboration & Stakeholder Management: Partner with HR Business Partners, Hubs, Global Business Operations, Finance, and IT. Act as a trusted to management on HR data trends. * HRIS & Data Management: Contribute expert knowledge in mass data processing and HRIS concept creation. * Academic degree in HR, Business Analytics, Data Science, Organizational Management, or related field. * Professional experience in HR Analytics, data management, or business intelligence. * Strong knowledge of project management, data governance, and GDPR compliance. * Excellent communication and stakeholder management skills.
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Global Head of CMO & Partner Management (m/f/d)
Global Head of CMO & Partner Management (m/f/d)
CHEPLAPHARM Arzneimittel GmbH
Berlin, Binningen, Greifswald
Schnelle Bewerbung
In the role as Global Head of CMO & Partner Management, you provide strategic, disciplinary, and operational leadership for global , , , and contract management, ensuring that all external collaborations operate within a robust, future-ready oversight framework and remain aligned with the organization's scientific, operational, and strategic objectives. Strategic Leadership & Organizational Management Design, implement, and continuously improve the global oversight framework for CMOs, vendors, and external partners, including SOPs, governance structures, and digital management tools. Performance & Risk Management Contract & Compliance Management Strategic Partner Relationship Management Executive Stakeholder Management & Decision Support - Master's degree in a natural science discipline combined with more than 10 years of experience in CMO, partner, or vendor management within the pharmaceutical industry.
In the role as Global Head of CMO & Partner Management, you provide strategic, disciplinary, and operational leadership for global , , , and contract management, ensuring that all external collaborations operate within a robust, future-ready oversight framework and remain aligned with the organization's scientific, operational, and strategic objectives. Strategic Leadership & Organizational Management Design, implement, and continuously improve the global oversight framework for CMOs, vendors, and external partners, including SOPs, governance structures, and digital management tools. Performance & Risk Management Contract & Compliance Management Strategic Partner Relationship Management Executive Stakeholder Management & Decision Support - Master's degree in a natural science discipline combined with more than 10 years of experience in CMO, partner, or vendor management within the pharmaceutical industry.
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Solution Advisor Expert (f/m/d) - Focus on Asset and Service Management (Operate & Service)
Solution Advisor Expert (f/m/d) - Focus on Asset and Service Management (Operate & Service)
SAP SE
Berlin, DE, 10557
The Solution Advisory department for Supply Chain Management of SAP Germany supports all sales units of SAP Germany with strong expertise in SAP's Supply Chain solution portfolio along the Design-to-Operate process. The team is responsible for driving the sales of SAP's solution portfolio around the end-to-end 'Design-to-Operate' process, which encompasses Supply Chain Planning, Product Development, Manufacturing Execution, operational logistics, as well as Asset Management and Digital Service. We at SAP refer to service and maintenance processes as the 'Operate & Service' pillar within our overall 'Design to Operate' framework — the best way to describe our SAP Supply Chain Management portfolio. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for ...
The Solution Advisory department for Supply Chain Management of SAP Germany supports all sales units of SAP Germany with strong expertise in SAP's Supply Chain solution portfolio along the Design-to-Operate process. The team is responsible for driving the sales of SAP's solution portfolio around the end-to-end 'Design-to-Operate' process, which encompasses Supply Chain Planning, Product Development, Manufacturing Execution, operational logistics, as well as Asset Management and Digital Service. We at SAP refer to service and maintenance processes as the 'Operate & Service' pillar within our overall 'Design to Operate' framework — the best way to describe our SAP Supply Chain Management portfolio. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for ...
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Senior Product Manager - Materials Management (d/f/m)
Senior Product Manager - Materials Management (d/f/m)
4flow
Berlin, Düsseldorf, Hamburg, Heidelberg, München, Rüsselsheim, Stuttgart
Teilweise Home-Office
In addition, planning results can be combined with transportation processing and accounting for integrated transportation management. * Lead product discovery and delivery for materials and inventory management solutions for our global supply chain clients. * Embed best‑practice materials management workflows into product design, data structures, and user experience. * At least 6 years of product management experience, ideally with a strong background in supply chain systems * Hands‑on expertise with SAP Materials Management (SAP MM/IM). * Ability to turn practical materials‑management knowledge into digital processes such as workflows or user journeys.
In addition, planning results can be combined with transportation processing and accounting for integrated transportation management. * Lead product discovery and delivery for materials and inventory management solutions for our global supply chain clients. * Embed best‑practice materials management workflows into product design, data structures, and user experience. * At least 6 years of product management experience, ideally with a strong background in supply chain systems * Hands‑on expertise with SAP Materials Management (SAP MM/IM). * Ability to turn practical materials‑management knowledge into digital processes such as workflows or user journeys.
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Operations Manager - Complaints Management (Germany) - Relocation to Madrid
Operations Manager - Complaints Management (Germany) - Relocation to Madrid
N26 GmbH
Berlin
Teilweise Home-Office
We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. As an Operations Manager - Complaints Management (German Market), you will be based in our Madrid hub and play a key role in coordinating the complaints handling process focused on supporting the management of the relevant markets within the scope of the role, as well as driving the collaboration within the authorities relations and audits compliance spaces. * Support the other markets teams' management, ensuring fair, timely and compliant resolutions. * Support the market management in coordination and preparation audit‑ready documentation for complaints processes in your ...
We invite you to contribute into shaping the future of digital banking in the Complaint Management & Prevention Department – a business unit that connects our customers, market regulators and internal stakeholders on the exciting journey of creating compliant and seamless services that our Users love. As an Operations Manager - Complaints Management (German Market), you will be based in our Madrid hub and play a key role in coordinating the complaints handling process focused on supporting the management of the relevant markets within the scope of the role, as well as driving the collaboration within the authorities relations and audits compliance spaces. * Support the other markets teams' management, ensuring fair, timely and compliant resolutions. * Support the market management in coordination and preparation audit‑ready documentation for complaints processes in your ...
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ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Travel & Events Management * Excellent time management and prioritization abilities. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Travel & Events Management * Excellent time management and prioritization abilities. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Make pragmatic build / buy / kill calls fast. * Real estate, proptech, property management, or tenant services experience is a meaningful advantage — not just "nice to have". * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Make pragmatic build / buy / kill calls fast. * Real estate, proptech, property management, or tenant services experience is a meaningful advantage — not just "nice to have". * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. Bonus if you have made that judgment call in production before. You know when to call in the integration engineer. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. Bonus if you have made that judgment call in production before. You know when to call in the integration engineer. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. o Finance and controlling — AI-assisted reconciliation, variance analysis, management reporting, forecast support, controls-aware automation. * Real estate workflow literacy (strongly preferred) — enough familiarity with how asset management, property management, leasing, finance, or ESG actually work that you can design training around real workflows from week one. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. o Finance and controlling — AI-assisted reconciliation, variance analysis, management reporting, forecast support, controls-aware automation. * Real estate workflow literacy (strongly preferred) — enough familiarity with how asset management, property management, leasing, finance, or ESG actually work that you can design training around real workflows from week one. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Run structured stakeholder interviews across asset management, property management, leasing, finance / controlling, and ESG to surface the processes where AI could create real value. * Map every initiative to the relevant systems of record (ERP, property management system, CAFM, data warehouse, document management) and clarify where data lives, who owns it, and where integration boundaries sit. You understand the difference between a service charge reconciliation and an operating expense recovery, what a rent roll actually contains, how leasing pipelines are managed, and how asset and property management interact day to day. * System-of-record literacy — working understanding of how ERP systems, property ...
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. * Run structured stakeholder interviews across asset management, property management, leasing, finance / controlling, and ESG to surface the processes where AI could create real value. * Map every initiative to the relevant systems of record (ERP, property management system, CAFM, data warehouse, document management) and clarify where data lives, who owns it, and where integration boundaries sit. You understand the difference between a service charge reconciliation and an operating expense recovery, what a rent roll actually contains, how leasing pipelines are managed, and how asset and property management interact day to day. * System-of-record literacy — working understanding of how ERP systems, property ...
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. You make AI useful in Aroundtown's day-to-day – scoping, building, and shipping the solutions that quietly remove friction across asset management, property management, leasing, finance, and ESG. The most valuable use cases pull structured data from our ERP, property management system, CAFM, and data warehouse — not just from Excel and Outlook. * Vendor management – experience briefing and managing external agencies, , or SaaS vendors against clear deliverables. * Experience integrating with real estate systems of record – ERP (SAP, Yardi, MRI, RealPage, or equivalent), property management systems, CAFM, or document management platforms. * Comprehensive company health management and company pension scheme
ATCP Management GmbH - AROUNDTOWN Commercial Properties (ATCP) is the asset management platform for Aroundtown SA, the largest listed commercial real estate company in Germany. You make AI useful in Aroundtown's day-to-day – scoping, building, and shipping the solutions that quietly remove friction across asset management, property management, leasing, finance, and ESG. The most valuable use cases pull structured data from our ERP, property management system, CAFM, and data warehouse — not just from Excel and Outlook. * Vendor management – experience briefing and managing external agencies, , or SaaS vendors against clear deliverables. * Experience integrating with real estate systems of record – ERP (SAP, Yardi, MRI, RealPage, or equivalent), property management systems, CAFM, or document management platforms. * Comprehensive company health management and company pension scheme
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Expert (f/m/d) Global HR Technology
Expert (f/m/d) Global HR Technology
BMG RIGHTS MANAGEMENT GmbH - Corporate
Berlin
Teilweise Home-Office
BMG RIGHTS MANAGEMENT GmbH - Corporate * Strategic & Collaborative Influence: Exceptional stakeholder management skills, with the ability to build compelling business cases, influence senior leaders, and collaborate effectively across functions.
BMG RIGHTS MANAGEMENT GmbH - Corporate * Strategic & Collaborative Influence: Exceptional stakeholder management skills, with the ability to build compelling business cases, influence senior leaders, and collaborate effectively across functions.
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Segment Developer Data Centre (f/m/d)
Segment Developer Data Centre (f/m/d)
E.ON Energy Infrastructure Solutions GmbH
Berlin, Essen, München
Teilweise Home-Office
We make energy more efficient, sustainable, and cost-effective across Europe with tailor-made energy generation and management systems. * Strategically develop and manage international key accounts in the data center segment (hyperscalers, colocation, neocloud providers). * Having an extensive and growing network within the Data Center market as well as a broad professional background with strong sales and commercial experience and knowledge of the energy industry and large energy infrastructure solutions. * Build and maintain an internal cross-country data center community to foster knowledge exchange and synchronize activities across business units. * Several years of experience in international key account management or business development, ideally in energy infrastructure and with strong connection with data centers * Strong network within data center segment
We make energy more efficient, sustainable, and cost-effective across Europe with tailor-made energy generation and management systems. * Strategically develop and manage international key accounts in the data center segment (hyperscalers, colocation, neocloud providers). * Having an extensive and growing network within the Data Center market as well as a broad professional background with strong sales and commercial experience and knowledge of the energy industry and large energy infrastructure solutions. * Build and maintain an internal cross-country data center community to foster knowledge exchange and synchronize activities across business units. * Several years of experience in international key account management or business development, ideally in energy infrastructure and with strong connection with data centers * Strong network within data center segment
BMG RIGHTS MANAGEMENT GmbH - Corporate
BMG RIGHTS MANAGEMENT GmbH - Corporate
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Schnelle Bewerbung
You'll grow into our field — quality assurance for construction materials — until you can advise prospective clients yourself, standard in hand when a question calls for it
You'll grow into our field — quality assurance for construction materials — until you can advise prospective clients yourself, standard in hand when a question calls for it
NEU
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Schnelle Bewerbung
This role combines product support, delivery coordination, release management, localization, testing coordination, and operational execution to ensure high-quality mobile app releases. Localization & Translation Management App Configuration Management * Bachelor's degree in Business, Product Management, Information Technology, Digital Media, or a related field (or equivalent experience). * 2–5 years of experience in product operations, project coordination, product support, delivery management, or a similar role. * Jira and Agile workflow management * Localization and translation management * Documentation and process management * Configuration management
This role combines product support, delivery coordination, release management, localization, testing coordination, and operational execution to ensure high-quality mobile app releases. Localization & Translation Management App Configuration Management * Bachelor's degree in Business, Product Management, Information Technology, Digital Media, or a related field (or equivalent experience). * 2–5 years of experience in product operations, project coordination, product support, delivery management, or a similar role. * Jira and Agile workflow management * Localization and translation management * Documentation and process management * Configuration management
NEU
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(Senior) Consultant (all genders) Industrialized Construction
(Senior) Consultant (all genders) Industrialized Construction
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Advise top management on strategic and operational topics, such as industrialization, modularization, project delivery excellence, and digital transformation of construction processes. * Apply advanced project management methodologies (e.g., Lean Construction, BIM, Integrated Project Delivery) to drive excellence in planning, execution, and delivery of complex projects. * Develop and implement efficient end-to-end processes across sales, order fulfillment, engineering/planning, production, supply chain management, procurement, and service. * Several years of professional experience in management consulting or in a manufacturing/construction company, ideally with exposure to serial/industrialized construction
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Advise top management on strategic and operational topics, such as industrialization, modularization, project delivery excellence, and digital transformation of construction processes. * Apply advanced project management methodologies (e.g., Lean Construction, BIM, Integrated Project Delivery) to drive excellence in planning, execution, and delivery of complex projects. * Develop and implement efficient end-to-end processes across sales, order fulfillment, engineering/planning, production, supply chain management, procurement, and service. * Several years of professional experience in management consulting or in a manufacturing/construction company, ideally with exposure to serial/industrialized construction
NEU
SAP S/4HANA Engineer (Basis) Expert - Sovereign Cloud Delivery Germany (m/f/d)
SAP S/4HANA Engineer (Basis) Expert - Sovereign Cloud Delivery Germany (m/f/d)
SAP SE
Berlin, DE, 10557
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. * Provide on-call support for incidents and performance degradations. * A willingness to work in a 24/7 environment with on-call duties and flexibility to work in shifts is required, ensuring consistent coverage and support. The role includes an attractive remuneration package for shift work and on-call duties
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. * Provide on-call support for incidents and performance degradations. * A willingness to work in a 24/7 environment with on-call duties and flexibility to work in shifts is required, ensuring consistent coverage and support. The role includes an attractive remuneration package for shift work and on-call duties
(Senior) Manger (all genders) Maritime Strategy & Transformation
(Senior) Manger (all genders) Maritime Strategy & Transformation
Porsche Consulting GmbH
Stuttgart, München, Hamburg, Berlin, Frankfurt am Main
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Advising top management on strategy development and execution as well as efficiency and transformation programs for cargo and cruise shipping companies and port or terminal operators, including turnaround situations * End‑to‑end responsibility for holistic project management, active involvement in business development, and development of innovative consulting offerings * Master's degree with honors in industrial engineering, business administration, or a related field, ideally with a focus on maritime management, logistics, or operations * Soild hands‑on project management experience, from target definition to successful delivery
With more than 900 employees around the globe, Porsche Consulting is one of the world's leading management consultancies. * Advising top management on strategy development and execution as well as efficiency and transformation programs for cargo and cruise shipping companies and port or terminal operators, including turnaround situations * End‑to‑end responsibility for holistic project management, active involvement in business development, and development of innovative consulting offerings * Master's degree with honors in industrial engineering, business administration, or a related field, ideally with a focus on maritime management, logistics, or operations * Soild hands‑on project management experience, from target definition to successful delivery
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We are looking for a hands-on and structured Media Buyer/Planner (all genders) to join our Brand & Media Management Team of 11 passionate professionals. This position offers the opportunity to work closely with senior and directly support our of Media Management. * Handle daily operational media management tasks with reliability and attention to detail. * Collaborate closely with the Brand & Media Management team, providing direct support in daily operations and project follow-up. * Strong project management and prioritization skills, with a structured approach to multitasking and meeting deadlines. * Excellent communication and collaboration skills, ensuring transparency and reliability in stakeholder management.
We are looking for a hands-on and structured Media Buyer/Planner (all genders) to join our Brand & Media Management Team of 11 passionate professionals. This position offers the opportunity to work closely with senior and directly support our of Media Management. * Handle daily operational media management tasks with reliability and attention to detail. * Collaborate closely with the Brand & Media Management team, providing direct support in daily operations and project follow-up. * Strong project management and prioritization skills, with a structured approach to multitasking and meeting deadlines. * Excellent communication and collaboration skills, ensuring transparency and reliability in stakeholder management.
Be part of our security incident response on-call rotation (voluntary) and lead security incidents * Automation Pro : Proficiency in using CI/CD pipelines (e.g., Terraform) for implementing automated security testing and change management. * Agile Mindset: Familiarity with agile methodologies and project management.
Be part of our security incident response on-call rotation (voluntary) and lead security incidents * Automation Pro : Proficiency in using CI/CD pipelines (e.g., Terraform) for implementing automated security testing and change management. * Agile Mindset: Familiarity with agile methodologies and project management.
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Schnelle Bewerbung
Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. You will love the freedom to bring your own ideas and vision to life, combining client management, project delivery, and team leadership.
Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. You will love the freedom to bring your own ideas and vision to life, combining client management, project delivery, and team leadership.
NEU