As an Genesys Cloud Application Consultant, you will play a pivotal role in developing, supporting, managing and optimizing the global Genesys Cloud based Contact Center Solutions at ZEISS. You will oversee the entire lifecycle of application operations, from initialization and implementation to ongoing monitoring, error analysis, and resolution. * As a Application Consultant you will be responsible for the Genesys Cloud based Contact Center Solution from an application perspective ensuring optimal performance and satisfaction * Should be able to develop flows and Implement/Configure in Genesys Cloud as per business requirements and handle Genesys Cloud related support tickets using ITSM tool * Your area of responsibility also includes building strong relationships with cross-functional IT departments (telephony, network, operations, reporting) as well as services vendors to ensure ...
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