Change Management & Adoption: Drove user adoption and confidence during system transformations through targeted change initiatives, hypercare support, and rapid issue resolution. * Content Development & Impact Measurement: Developed comprehensive training materials, video tutorials, and knowledge articles, tracking learning effectiveness through assessments and metrics. * Project & Change Management: Highly organized, managing multiple training initiatives simultaneously, supporting system enablement and product releases, and applying change management frameworks (ADKAR, Prosci) in agile environments. * Content Development & Learning Innovation: Experienced in creating video tutorials, knowledge base articles, and self-service learning content; backed by relevant education (Business, Education, Communications, IT) and/or certifications (CPTD, ATD, CPLP).
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