It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. * Stay current on industry trends by engaging with key partners, analysts, and thought leaders; bring these insights back to refine and contextualize existing solution approaches. * Dive deep into ServiceNow's product capabilities, understand the detailed configurations, data models, and integration points needed to ensure proposed solutions are technically feasible and grounded in platform reality. * Demonstrated expertise in both qualitative and quantitative research, including leading focus groups, design workshops, and user interviews, as well as analyzing data using Power BI and Excel.
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