7+ years of experience across design, user research, strategy consulting, experience innovation, or digital transformation. * Demonstrated expertise in both qualitative and quantitative research, including leading focus groups, design workshops, and user interviews, as well as analyzing data using Power BI and Excel. As a Sr. Solution Design Manager, you'll be part strategist, part researcher, part designer, and part storyteller—operating at the intersection of business impact, user experience, and technology. At the same time, you'll dive deep into the journeys of end users across industries to uncover their biggest pain points and identify where ServiceNow's AI platform can create meaningful value. * Experiment with AI-first approaches for information gathering, research synthesis, ideation, and experience storytelling.
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