To further digitalize and transform our service landscape, we are strengthening our leadership team with a visionary and hands-on executive for digital service and AI-driven automation. * Turn Insights into Action: Translate business requirements into actionable roadmaps for AI, automation, and digital service capabilities, ensuring customer-centricity and measurable value. * Lead Intelligent Automation: Lead the development and deployment of agentic AI solutions, automating service processes and enabling end-to-end efficiency, integration, and robust compliance. * Make Results Measurable: Define and continuously improve KPI frameworks for service quality and automation, driving measurable impact and regular reporting to the board. * Lead with Experience: Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation), ideally in ...
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