Provide technical support, troubleshoot issues, and perform testing to ensure stable IT operations while continuously driving improvements. * Support the ongoing technical enhancement of the platform by analyzing user feedback, monitoring market and technology trends, and proactively recommending improvements. * Build bridges between business requirements and technical implementation by developing a strong technical understanding. * Maintain internal documentation of processes, changes, and technical specifications. * Bachelor's or Master's degree in Computer Science, Business Informatics, or a related technical field, or an equivalent qualification * Professional experience as a Business Analyst, Solution Architect, or Engineer, including expertise in SaaS enhancement and administration within an enterprise environment
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