Sitting within the Global Specialist Organization, the ES Senior Specialist works across all segments and customer sizes, partnering closely with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce customer risk, accelerate adoption, and strengthen long-term value realization. The Employee Service Senior Success Specialist is a high-impact advisory role responsible for helping customers rapidly achieve value from Zendesk's Employee Service solutions. Mission of the Senior ES Specialist Team * Collaborate with Sales and Renewals to help customers realize value that strengthens retention and expansion. * 7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS * Excellent advisory and consulting skills, with the ability to engage confidently across ...
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