If you love solving complex technical challenges and want to grow beyond standard PC troubleshooting, the TCAM role opens the door to a more strategic, customer‑facing technical career. * Act as the primary technical contact for assigned customers, providing trusted expertise after purchase * Provide clear, actionable technical guidance to customer IT teams and follow through to full resolution * Deliver technical training sessions and knowledge‑sharing workshops for customer IT departments * Work closely with technical experts to manage deeper or complex escalations when needed * Technical degree in Computer Science (or equivalent) * Solid hands‑on experience in PC technical support * Proven history of resolving technical issues directly with customers * Growth‑oriented mindset with a desire to develop beyond pure technical work into strategic customer impact Technical Skills
If you love solving complex technical challenges and want to grow beyond standard PC troubleshooting, the TCAM role opens the door to a more strategic, customer‑facing technical career. * Act as the primary technical contact for assigned customers, providing trusted expertise after purchase * Provide clear, actionable technical guidance to customer IT teams and follow through to full resolution * Deliver technical training sessions and knowledge‑sharing workshops for customer IT departments * Work closely with technical experts to manage deeper or complex escalations when needed * Technical degree in Computer Science (or equivalent) * Solid hands‑on experience in PC technical support * Proven history of resolving technical issues directly with customers * Growth‑oriented mindset with a desire to develop beyond pure technical work into strategic customer impact Technical Skills