The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio. The candidate will have a solid technical background with strong business acumen. As the leader of the Technical Account Management team, you will be responsible for hiring and developing the careers of , driving process improvements across the organization, building relationships with cross-functional leadership, breaking silos, strategizing as One Genesys, all while influencing business decisions, driving transformation, designing service delivery models, and driving to support Genesys leadership on vision and brand. * Lead a team of technical people by setting direction based on organizational objectives, overseeing planning, and successful execution
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