Collaborate closely with Pay-ops, Product, Compliance, Engineering, and RevOps, advocating for the customer in internal system optimisation, especially across payments and backend tooling. * A strategic mindset paired with operational excellence—you don't just resolve issues, you challenge inefficiencies, improve systems, and push for continuous improvement. * Proven expertise handling complex payment-related queries (e.g. declined transactions, chargebacks, credit approvals, payment integrations) with a calm, analytical, and customer-focused approach.
mehr