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14 Treffer für Support Lead Jobs in Andernach im Umkreis von 30 km
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Teamleiter Customer Service (E-Mail Support E-Commerce) (m/w/d)
Teamleiter Customer Service (E-Mail Support E-Commerce) (m/w/d)
Fusskleidung E-Commerce GmbH
56626 Andernach
Teilweise Home-Office
Schnelle Bewerbung
Dabei suchst du keine reine Führungsrolle abseits des Tagesgeschäfts, sondern eine Teamleiterrolle, in der du selbst nah am Support bleibst und Verantwortung für Qualität, Struktur und verlässliche Abläufe übernimmst. * Du arbeitest selbst aktiv im operativen Support mit und bearbeitest Kundenanliegen rund um Bestellungen, Versand, Zahlungen und allgemeine Serviceanfragen – insbesondere im E-Mail-Support über Zendesk. * Du hast mehrjährige Erfahrung im Customer Service gesammelt – idealerweise im E-Commerce oder in einem volumenstarken Support-Umfeld mit vielen schriftlichen Kundenanfragen.
Dabei suchst du keine reine Führungsrolle abseits des Tagesgeschäfts, sondern eine Teamleiterrolle, in der du selbst nah am Support bleibst und Verantwortung für Qualität, Struktur und verlässliche Abläufe übernimmst. * Du arbeitest selbst aktiv im operativen Support mit und bearbeitest Kundenanliegen rund um Bestellungen, Versand, Zahlungen und allgemeine Serviceanfragen – insbesondere im E-Mail-Support über Zendesk. * Du hast mehrjährige Erfahrung im Customer Service gesammelt – idealerweise im E-Commerce oder in einem volumenstarken Support-Umfeld mit vielen schriftlichen Kundenanfragen.
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In this role, you are responsible for the end-to-end experience of our customers in support and service – from the first contact to the final resolution. * End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection * A data-driven working style and the ability to use journey analytics, NPS feedback, and support data in a targeted way for prioritization and optimization * Development: Our in-house academy and a portfolio of external partners support your professional growth
In this role, you are responsible for the end-to-end experience of our customers in support and service – from the first contact to the final resolution. * End-to-end responsibility for the customer journey in support and service, from the initial inquiry through routing and processing to resolution and structured feedback collection * A data-driven working style and the ability to use journey analytics, NPS feedback, and support data in a targeted way for prioritization and optimization * Development: Our in-house academy and a portfolio of external partners support your professional growth
Noch nichts dabei? Es gibt 12 weitere Jobs, die zu deiner Suche passen könnten
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Global Head of Product Operations (m/f/d)
Global Head of Product Operations (m/f/d)
CHEPLAPHARM Arzneimittel GmbH
Berlin, Binningen, Greifswald
Teilweise Home-Office
Schnelle Bewerbung
You also lead the Product Operations function, including teams of Science Specialists and , who provide flexible support to Product Strategy and Deployment teams, Enabling Functions, and Affiliates. Lead and further develop the Product Operations organization, including responsibility for end-to-end quality-related processes, task allocation, budget planning, and operational excellence initiatives across the organization. Build and maintain strong relationships with internal functions, affiliates, regulatory stakeholders, and external partners to support sustainable quality operations.
You also lead the Product Operations function, including teams of Science Specialists and , who provide flexible support to Product Strategy and Deployment teams, Enabling Functions, and Affiliates. Lead and further develop the Product Operations organization, including responsibility for end-to-end quality-related processes, task allocation, budget planning, and operational excellence initiatives across the organization. Build and maintain strong relationships with internal functions, affiliates, regulatory stakeholders, and external partners to support sustainable quality operations.
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Schnelle Bewerbung
Steuerung externer Dienstleister sowie Support-Partner * Analyse, Design und Optimierung von Vertriebs- und Stammdatenprozessen (Lead-to-Order, Product Data Lifecycle etc.)
Steuerung externer Dienstleister sowie Support-Partner * Analyse, Design und Optimierung von Vertriebs- und Stammdatenprozessen (Lead-to-Order, Product Data Lifecycle etc.)
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Team Lead Maintenance - Kobern-Gondorf near Koblenz / Mainz / Bonn
Team Lead Maintenance - Kobern-Gondorf near Koblenz / Mainz / Bonn
Amazon Workforce Staffing
Kobern-Gondorf
For our logistics location in Kobern-Gondorf near Koblenz / Mainz / Bonn, we are looking for a Team Lead Maintenance (internal title: Sr. RME Technician). If you relocate for the position and your home address is at least 80 km from the site, we will support you with a relocation bonus of $6,045. - Supervise on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers - Support in finding ways to continually improve systems and standardise across the EU network - Free life and disability insurance, and support with company pension plans - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
For our logistics location in Kobern-Gondorf near Koblenz / Mainz / Bonn, we are looking for a Team Lead Maintenance (internal title: Sr. RME Technician). If you relocate for the position and your home address is at least 80 km from the site, we will support you with a relocation bonus of $6,045. - Supervise on shift to support their development and act as the first point of contact for Reliability Maintenance Engineers - Support in finding ways to continually improve systems and standardise across the EU network - Free life and disability insurance, and support with company pension plans - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
You lead large-scale refactoring and modernisation of legacy systems using AI – Claude Code, agents, skills, workflows, pipelines and harnesses – and turn code analysis, dependency untangling, code generation and migration across C++ desktop, Delphi, Uniface und legacy .NET into a repeatable, measurable practice. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You lead large-scale refactoring and modernisation of legacy systems using AI – Claude Code, agents, skills, workflows, pipelines and harnesses – and turn code analysis, dependency untangling, code generation and migration across C++ desktop, Delphi, Uniface und legacy .NET into a repeatable, measurable practice. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
In this role, you build and operate the analytical data foundation for our functions – Support, Service Delivery, and Group IT – across the entire customer journey. * Design and implementation of dashboards and reports for support, service delivery, and group IT – user-centric, action-oriented, and consistently focused on steering and decision-making * Active use of LLMs and AI-driven analytics to detect patterns in support, incident, and telemetry data, surface anomalies, and enable natural-language access to operational datasets * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance * Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven ...
In this role, you build and operate the analytical data foundation for our functions – Support, Service Delivery, and Group IT – across the entire customer journey. * Design and implementation of dashboards and reports for support, service delivery, and group IT – user-centric, action-oriented, and consistently focused on steering and decision-making * Active use of LLMs and AI-driven analytics to detect patterns in support, incident, and telemetry data, surface anomalies, and enable natural-language access to operational datasets * Responsibility for support and ITSM ticketing, IVR, and the cases delivery pipeline, including incident and release management as well as go-live, rework, and telemetry steering to ensure stable CRM/ERP processes (customer, contract, entitlement) and high SLA compliance * Experience integrating CRM, ERP, ITSM, and ticketing systems, as well as confidence in using AI-driven ...
Ensuring that resolved support cases are systematically translated into knowledge articles, decision trees, and runbooks, making them available as reusable standards * Introduction of new ways of working in support, delivery, and engineering teams through suitable onboarding and training formats, as well as clearly defined accountabilities * Ideally, experience with AI-supported systems, retrieval architectures, or ITSM platforms, and a good sense of how to combine technological capabilities with operational excellence * Development: Our in-house academy and a portfolio of external partners support your professional growth
Ensuring that resolved support cases are systematically translated into knowledge articles, decision trees, and runbooks, making them available as reusable standards * Introduction of new ways of working in support, delivery, and engineering teams through suitable onboarding and training formats, as well as clearly defined accountabilities * Ideally, experience with AI-supported systems, retrieval architectures, or ITSM platforms, and a good sense of how to combine technological capabilities with operational excellence * Development: Our in-house academy and a portfolio of external partners support your professional growth
You bridge the gap between program objectives and day-to-day practice in support, delivery, and IT operations teams across 19 countries. * Plan and manage change and enablement initiatives to effectively drive the transformation of support, service delivery, and IT operations teams across the organization * Identify resistance early, support critical constructively, and closely align with country and business unit teams to ensure sustainable change * Development: Our in-house academy and a portfolio of external partners support your professional growth
You bridge the gap between program objectives and day-to-day practice in support, delivery, and IT operations teams across 19 countries. * Plan and manage change and enablement initiatives to effectively drive the transformation of support, service delivery, and IT operations teams across the organization * Identify resistance early, support critical constructively, and closely align with country and business unit teams to ensure sustainable change * Development: Our in-house academy and a portfolio of external partners support your professional growth
You lead the strategy and roadmap for our enterprise eHealth portfolio, including cloud and platform solutions. * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You lead the strategy and roadmap for our enterprise eHealth portfolio, including cloud and platform solutions. * Development: Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
Lead the installation, configuration, maintenance, and performance optimization ofMS SQL Server,PostgreSQL, andOracle databasesin a dynamic, enterprise-level setting, ensuring reliability and excellence at every step. * Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. Take advantage of on-site health checks and consultations provided by our health insurance partners to support your well-being.
Lead the installation, configuration, maintenance, and performance optimization ofMS SQL Server,PostgreSQL, andOracle databasesin a dynamic, enterprise-level setting, ensuring reliability and excellence at every step. * Drive effective collaboration with development and cross-functional teams to anticipate and support complex database requirements, implementsecurity policies, and maintain efficient, compliant access controls. Take advantage of on-site health checks and consultations provided by our health insurance partners to support your well-being.
Lead with Experience: Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation), ideally in software/SaaS and preferably Healthcare, Pharma, or MedTech. * Lead Intelligent Automation: Lead the development and deployment of agentic AI solutions, automating service processes and enabling end-to-end efficiency, integration, and robust compliance. * Development: Our in-house academy and a portfolio of external partners support your professional growth.
Lead with Experience: Extensive leadership experience in senior roles (e.g. Head/SVP Digital Service, Global Support, AI/Automation), ideally in software/SaaS and preferably Healthcare, Pharma, or MedTech. * Lead Intelligent Automation: Lead the development and deployment of agentic AI solutions, automating service processes and enabling end-to-end efficiency, integration, and robust compliance. * Development: Our in-house academy and a portfolio of external partners support your professional growth.
In this role, you are responsible for the end-to-end experience of our customers in support and service, from the first contact to the final resolution. * Connect the dots across Support, Product, and Engineering:Ensure customer issues reach the right teams at the right time — and that customers never have to repeat themselves or navigate internal silos to get a resolution. * Lead the Incident Review Board:Establish and facilitate a regular governance forum that prioritizes incidents, tracks corrective actions, and enforces clear ownership — with measurable cycle times from identification to closure below 14 days. * Drive structured postmortems:Lead blameless, outcome-focused retrospectives for significant incidents, with clear action ownership and measurable verification that the issue has been genuinely resolved — not just patched.
In this role, you are responsible for the end-to-end experience of our customers in support and service, from the first contact to the final resolution. * Connect the dots across Support, Product, and Engineering:Ensure customer issues reach the right teams at the right time — and that customers never have to repeat themselves or navigate internal silos to get a resolution. * Lead the Incident Review Board:Establish and facilitate a regular governance forum that prioritizes incidents, tracks corrective actions, and enforces clear ownership — with measurable cycle times from identification to closure below 14 days. * Drive structured postmortems:Lead blameless, outcome-focused retrospectives for significant incidents, with clear action ownership and measurable verification that the issue has been genuinely resolved — not just patched.
You lead senior leaders and cross‑functional teams, continuously increasing scalability, quality, AI maturity, and innovation velocity across products and platforms. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
You lead senior leaders and cross‑functional teams, continuously increasing scalability, quality, AI maturity, and innovation velocity across products and platforms. * Development:Our in-house academy and our portfolio of external cooperation partners will support you in your further development.
54 passende Jobs liegen außerhalb deiner Region
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Schnelle Bewerbung
Gestaltung, Überwachung und Optimierung der Applikationslandschaft, um die zu supportenden Anwendungen skalierbar, sicher und zukunftsorientiert zu betreiben
Gestaltung, Überwachung und Optimierung der Applikationslandschaft, um die zu supportenden Anwendungen skalierbar, sicher und zukunftsorientiert zu betreiben
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Infrastructure & Security Delivery Lead (m/w/d)
Infrastructure & Security Delivery Lead (m/w/d)
Ilse Radermacher GmbH & Co KG Auto- und Industrielackierbedarf
Hachenburg
Teilweise Home-Office
Zur Verstärkung unseres IT-Teams in unserem Support Center im Squaire am Frankfurter Flughafen und zur strategischen Weiterentwicklung unserer Infrastruktur suchen wir dich als Infrastructure & Security Delivery Lead (m/w/d)
Zur Verstärkung unseres IT-Teams in unserem Support Center im Squaire am Frankfurter Flughafen und zur strategischen Weiterentwicklung unserer Infrastruktur suchen wir dich als Infrastructure & Security Delivery Lead (m/w/d)
Take the lead in pilot/first of type projects in cooperation with product management and local service organizations * Train and support the local service organizations * Assist/support on unblocking escalation sites, problem sites * Close collaboration with all teams involved in the product lifecycle, such as product management, product development, sales, service, support and project management
Take the lead in pilot/first of type projects in cooperation with product management and local service organizations * Train and support the local service organizations * Assist/support on unblocking escalation sites, problem sites * Close collaboration with all teams involved in the product lifecycle, such as product management, product development, sales, service, support and project management
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Application Specialist Tooling & Composer
Application Specialist Tooling & Composer
Dedalus HealthCare GmbH
Bonn, Gent, Graz, Wien, Toulouse
Teilweise Home-Office
Train and support the local service organizations * Take the lead in pilot/first of type projects in cooperation with product management and local service organizations * Assist/support on unblocking escalation sites, problem sites
Train and support the local service organizations * Take the lead in pilot/first of type projects in cooperation with product management and local service organizations * Assist/support on unblocking escalation sites, problem sites
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Schnelle Bewerbung
In 2023, we became the lead consultant and On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Support procurement and tender processes for EPC and O&M related packages, including preparation of bid documentation, commercial evaluation, and contract award recommendations. * Support spare parts procurement, logistics coordination, and supplier management in operational or offshore environments, where applicable. * Contribute to commercial strategy by ensuring that contractual structures support project profitability and risk mitigation.
In 2023, we became the lead consultant and On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Support procurement and tender processes for EPC and O&M related packages, including preparation of bid documentation, commercial evaluation, and contract award recommendations. * Support spare parts procurement, logistics coordination, and supplier management in operational or offshore environments, where applicable. * Contribute to commercial strategy by ensuring that contractual structures support project profitability and risk mitigation.
NEU
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Sales Manager (m/f/d) - Renewable Energy, International
Sales Manager (m/f/d) - Renewable Energy, International
EuPD Research Sustainable Management GmbH
Bonn
Schnelle Bewerbung
Structure, optimise, and professionalise sales processes within the Energy business unit, creating scalable workflows that support long-term growth. * Demonstrated leadership experience, combined with the motivation and ability to lead and inspire a sales team. * A company pension scheme with regular adjustments to support your long-term financial security, as well as supplementary company health insurance for enhanced healthcare coverage—both available after successful completion of the probationary period.
Structure, optimise, and professionalise sales processes within the Energy business unit, creating scalable workflows that support long-term growth. * Demonstrated leadership experience, combined with the motivation and ability to lead and inspire a sales team. * A company pension scheme with regular adjustments to support your long-term financial security, as well as supplementary company health insurance for enhanced healthcare coverage—both available after successful completion of the probationary period.
Schnelle Bewerbung
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Coordinate and support all relevant with regard to due diligence activities related to FSRU LNG terminals and LNG carrier operations. * Support the fulfillment and administration of obligations arising from Terminal Use Agreements (TUAs).
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Coordinate and support all relevant with regard to due diligence activities related to FSRU LNG terminals and LNG carrier operations. * Support the fulfillment and administration of obligations arising from Terminal Use Agreements (TUAs).
Schnelle Bewerbung
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Support in contract negotiations (SPAs, MSPAs, CNs, TUAs) * Provide market intelligence to support analytics and traders understanding of market activity
In 2023, we became the lead consultant and in 2025 also the On-Site Operations Manager for Deutsche Energy Terminal GmbH (DET)—Germany's state-owned terminal operator, created to respond to the national energy supply challenges triggered by the Ukraine crisis. * Support in contract negotiations (SPAs, MSPAs, CNs, TUAs) * Provide market intelligence to support analytics and traders understanding of market activity
Lead DevOps Engineer (m/f/d)
Lead DevOps Engineer (m/f/d)
Noxtua AG
bundesweit, Brüssel, Kroatien, Schweiz, Italien, Schweden, Österreich, Frankreich, Home-Office
Teilweise Home-Office
Schnelle Bewerbung
We're looking for a Staff/Lead DevOps Engineer to take ownership of that infrastructure, lead a small team, and keep our platform stable, secure, and cost-efficient as we scale. As Lead, you'll set the team's technical direction while staying hands-on with the systems themselves. That includes OS-level operations on real hardware (e.g., installing drivers, hardening, verifying connectivity) and working with SLAs (availability, failures, support escalation). * Lead and grow a team of 4–5 DevOps engineers, setting technical direction, supporting their development, and having a strong ownership mindset. * Run our container platform on Kubernetes, support teams with Docker, and keep our services (APIs) stable, accessible, and secure. * Develop and maintain CI/CD pipelines and collaborate with the development and AI teams to automate deployments and support AI-driven workloads.
We're looking for a Staff/Lead DevOps Engineer to take ownership of that infrastructure, lead a small team, and keep our platform stable, secure, and cost-efficient as we scale. As Lead, you'll set the team's technical direction while staying hands-on with the systems themselves. That includes OS-level operations on real hardware (e.g., installing drivers, hardening, verifying connectivity) and working with SLAs (availability, failures, support escalation). * Lead and grow a team of 4–5 DevOps engineers, setting technical direction, supporting their development, and having a strong ownership mindset. * Run our container platform on Kubernetes, support teams with Docker, and keep our services (APIs) stable, accessible, and secure. * Develop and maintain CI/CD pipelines and collaborate with the development and AI teams to automate deployments and support AI-driven workloads.
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Schnelle Bewerbung
You will also support them in structuring and executing KPI management routines, shaping project pipelines tied to their Value Stream Maps (VSMs), and facilitating workshops and kaizens aligned to their VSM-based continuous improvement roadmaps. • Material Handling Team: You will partner with the Material Handling team to support both Shop Floor Operations and Data Integrity. Driving Supply Chain Performance: set all-time records in customer satisfaction, delivery rates, inventory optimization, inventory accuracy, lead time reduction & flow simplification. • A competitive salary and comprehensive benefits package designed to support your well-being.
You will also support them in structuring and executing KPI management routines, shaping project pipelines tied to their Value Stream Maps (VSMs), and facilitating workshops and kaizens aligned to their VSM-based continuous improvement roadmaps. • Material Handling Team: You will partner with the Material Handling team to support both Shop Floor Operations and Data Integrity. Driving Supply Chain Performance: set all-time records in customer satisfaction, delivery rates, inventory optimization, inventory accuracy, lead time reduction & flow simplification. • A competitive salary and comprehensive benefits package designed to support your well-being.
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The position leads the regional productivity agenda, drives procurement transformation, and ensures sustainable year-on-year value delivery across Indirect spend categories through strong stakeholder management, supplier partnerships, and alignment with Global and EMEA Procurement teams. * Lead Indirect Procurement categories across GRoW, including: IT & Telecom, Professional Services, HR Services, Travel & Events, Temporary Labor, Fleet, Commercial Services, Energy, MRO, and Facility Management. * Partner closely with senior , Finance, Legal, and Global Category teams to ensure procurement initiatives support business objectives and compliance requirements. * Lead procurement governance and myBuy deployment, ensuring strong compliance, spend visibility, and process excellence. * Coach and support local and offshore procurement teams while fostering collaboration across the wider procurement organization.
The position leads the regional productivity agenda, drives procurement transformation, and ensures sustainable year-on-year value delivery across Indirect spend categories through strong stakeholder management, supplier partnerships, and alignment with Global and EMEA Procurement teams. * Lead Indirect Procurement categories across GRoW, including: IT & Telecom, Professional Services, HR Services, Travel & Events, Temporary Labor, Fleet, Commercial Services, Energy, MRO, and Facility Management. * Partner closely with senior , Finance, Legal, and Global Category teams to ensure procurement initiatives support business objectives and compliance requirements. * Lead procurement governance and myBuy deployment, ensuring strong compliance, spend visibility, and process excellence. * Coach and support local and offshore procurement teams while fostering collaboration across the wider procurement organization.
Beliebte Jobs
- Digital Communication
- Physiotherapeut Ausbildung
- Industriekaufmann Ausbildung
- Vertrieb und Verkauf
- Kommunikation
- Logopädie Ausbildung
- Vertriebsmitarbeiter
- Pflegehelfer Ausbildung
- Creative Management
- Quereinsteiger
- Rettungssanitäter Ausbildung
- Kfz Mechaniker Ausbildung
- Heilpraktiker Ausbildung
- MFA Ausbildung
- Ausbildung Bauzeichner
- Bauzeichner Ausbildung