build the support foundation. as an early-stage company, you won't just use the support system – you'll build it. support system, ticketing workflows, escalation paths, integration partner network. where direct implementation needs external support, you identify and manage the who extend our reach. where live customers hit issues, you handle them yourself. both keep you close to the product and make you better at what you do. * support sales with technical credibility. you engage with customer IT departments during the sales cycle – security, compliance, implementation questions – in German, with the depth that builds trust before a contract is even signed. onboarding playbooks, partner frameworks, support infrastructure – if it's not there yet, you build it. ambiguity doesn't slow you down – it's where you do your best work
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