As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. * Selection, configuration, and optimization of the tools that underpin the customer journey, including customer portals, self-service solutions, routing logic, and feedback systems * Design of effective self-service and deflection mechanisms that guide customers quickly and clearly to a solution while reducing manual effort * Experience with CX platforms, self-service architectures, customer portals, or workflow tools such as Salesforce, ServiceNow, Zendesk, Freshdesk, or comparable solutions
mehr