Design of effective self-service and deflection mechanisms that guide customers quickly and clearly to a solution while reducing manual effort - As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. * Selection, configuration, and optimization of the tools that underpin the customer journey, including customer portals, self-service solutions, routing logic, and feedback systems * Several years of experience in customer experience, service design, customer operations or a comparable field, ideally in a software, SaaS, or IT services context * An excellent academic background, preferably from a leading university, ideally in business administration, business psychology, business informatics, service design, or a comparable discipline * Experience with CX platforms, self-service architectures, customer portals, or ...
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