End-user support: Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities. * Technical support and Troubleshooting: Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc. * Critical Thinking and Analyze Trends: Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems.
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