Manage and administer delivery and service contracts (e.g., MSA), including pricing, delivery terms, contract renewals, and amendments - Positions: Customer Service Specialist (m/w/d) - Pharma & -vitro Diagnostics * Coordinate and closely collaborate with production Supply Chain, logistics, quality assurance, sales, and other relevant departments to ensure timely, quality- and compliance-compliant deliveries * Process customer purchase orders in the ERP system, monitor and control delivery dates, inventory, and backorders; proactively communicate in case of deviations * Participate in internal and external audits and contribute to the continuous improvement of customer service processes * At least 3–5 years of experience in customer service, order management, or internal sales, ideally in a regulated environment (medical devices, pharma, diagnostics)
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