Act as subject matter experts and trusted advisors on internal service delivery, ITSM, HR/People Ops support, and cross-functional employee workflows * 7+ years of experience in Customer Success, ITSM/ITAM, IT Operations, HR Service Delivery, Professional Services, or Technical Account Management within enterprise SaaS * Strong understanding of internal service delivery models (IT, HR, Finance, Operations, and Experience teams) The Employee Service Senior Success Specialist is a high-impact advisory role responsible for helping customers rapidly achieve value from Zendesk's Employee Service solutions. This role focuses on driving adoption, optimizing workflows, and enabling customers to deliver world-class internal service experiences for their employees. Sitting within the Global Specialist Organization, the ES Senior Specialist works across all segments and customer sizes, partnering closely ...
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