The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization. The Customer Care Specialist is not only responsible for ensuring a positive customer interaction, but will also ensure that benefits/coverage, prior authorization and documentation is correctly obtained which will allow Insulet to successfully collect revenue. * Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support. Position Overview: This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns. Contact center/customer service experience is required, durable medical equipment as well as pharmacy ...
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