The Technical Support Analyst will work with other technical resources, adhere to procedures, workflows, and tools to provide exceptional support and customer service. * Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers. * Deliver exceptional customer service for all support and adhere to service management principles. * Communicate effectively with a strong focus on customer excellence and service delivery. * Ability to be able to prioritize incident response (applying the ITIL service management framework). * 2+ years of previous IT Service Desk and/or call center experience. * Professional working knowledge of active directory, creating user acco
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