You'll also be providing smart hands support for IT security and tape management services. The role will involve 3rd level hardware break-fix services and a full IMAC (Install, Move, Add, Change) service. * IMAC Services: Handle the installation, decommissioning, and moves of hardware across the datacentre facilities, using tools like Part Surfer, Intelligent Provisioning, CMDB, and ServiceNow. * Smart Hands Support : Assist IT Security teams with troubleshooting, replacing hardware units via the RMA process, and configuring replacements to enable remote access for security operations.
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